The Shiawassee Regional Chamber of Commerce: Frequently Asked Questions
 



Questions:

How can I protect my computer from Blaster and other worms?

How can I make shiawasseechamber.org my home page?

How do I use "blind carbon copy" (BCC)?

How can I reduce the amount of junk email (spam) I receive?

How can I attach a file to an email message?

Why does my Internet service keep getting disconnected while I'm browsing?

Can my computer get a virus by reading email?

Can I get my email from a remote location?

 

Answers:

How can I protect my computer from Blaster and other worms?

Microsoft has created a Web page that gives the steps that should be taken to insure that your computer does not get infected by the Blaster Worm. These steps include

  1. Enable a Firewall
  2. Update Windows
  3. Use Antivirus Software
  4. Remove the Worm

For detailed instructions visit the What You Should Know About the Blaster Worm and Its Variants page at:
http://www.microsoft.com/security/incident/blast.asp

Also, There is a hoax message circulating that claims to be from Microsoft that has an attachment. If you receive this message, delete it. Microsoft never sends attachments. The attachment in this hoax message contains the virus.

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How can I make shiawasseechamber.org my home page?

For Microsoft Internet Explorer users:

  1. Go to ShiaNet start page

  2. Click "View" on menu bar

  3. Click "Options"

  4. Select "Start and Search Pages" tab

  5. Click button "Use Current" then click "Apply"

  6. You may do this for both Start and Search Pages

For Netscape Communicator 6 Users:

  1. Click "Edit" on menu bar

  2. Click "Preferences"

  3. Click "Navigator"

  4. In the "Location" text-entry box, enter "http://www.shiawasseechamber.org"
     

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How do I use "blind carbon copy" (BCC)?

When you send email to a list of addresses you can protect your friends' email addresses by using the Blind Carbon Copy field. This works just like the Carbon Copy (cc:) field, except that the email addresses are not forwarded to each recipient.

Put one email address (perhaps your own) in the "To:" field, and the rest in the "Bcc:" field. When your recipients receive the email, they will see your email address in the "To:" field and their own in the "Bcc:" field. The identity of your other recipients is hidden and they are protected from spammers.

If you are using Outlook Express you may not see the Bcc field. To make it available, choose "All headers" from the "View" menu. This will cause the "Bcc:" field to be displayed from this moment on.

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How can I reduce the amount of junk email (spam) I receive?

First, never post your email address on a message board.  If you must post your address, try to camouflage it by inserting "nospam" in the address, as in webmaster@nospamshiawasseechamber.org.  The reader will know to remove the words "nospam" from the address.

Second, be very wary when signing up to email newsletters.  Many "reputable" companies have been caught selling their email databases to spammers.

Third, never reply to spam!  All this does is confirm that you have a valid email address.

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How can I attach a file to an email message?

Exactly how you send photo's or other files by e-mail depends on which e-mail program you are using. When you are composing a message, look for an icon that says "Insert File" or "Attach File". If you don't see an icon, look in the various menus for a similar function.

When you select the function you will be presented with a file selection dialog box. Find the file you want to attach and select it, click OK and it will be attached to your message. When you send the message the file you selected will be sent along with it ("attached" to the message).

To learn more specific information about attaching files, look in the Help menu item in your email program. Search for the topic "attach" and you should find what you are looking for.

When you attach a binary file such as a graphic or sound file to your message, your email program first converts the file to ASCII (text) format. This step is necessary because binary files cannot be sent over the email system. The receiving email program converts the file back into the original binary format. This conversion processes is called "encoding".

Message sizes:
 
Most email systems limit the message size allowed to be sent. When an attachment is encoded its file size is increased and this can cause the size of the message to be over the limit. In such a case you will have to split the message into smaller chunks. Most email programs have the ability to do this automatically. In Outlook Express, for instance, look in Tools | Accounts | Properties | Advanced.

Other ways to send files:

A different way to send files involves using an outside service that allows you to upload them to a folder on their server. You can then let your intended recipient download the file. Some of these services let you create separate folders for different users and set passwords for those folders. Here is a selection of such services:

To find other such sites, searh the Web for "Free file sharing".
 

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Why does my Internet service keep getting disconnected while I'm browsing?

Most people change Internet Service Providers (ISP's) when they are having difficulty staying connected.  Unfortunately, this problem is more often caused by telephone lines, not ISP's equipment.  If your modem disconnects frequently, first replace the cable from the modem to your telephone jack.  If this doesn't help, carefully inspect all indoor wiring, looking for frayed or cut wires.  If you are still being disconnected, call your telephone company and ask for a service call to check your outside wiring. 

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Can my computer get a virus by reading email?

We sometimes get messages to be on the lookout for various email viruses. Sometimes these messages appear to be valid, but on investigation they turn out to be hoaxes.

For an list of many such hoaxes, please see http://www.symantec.com/avcenter/hoax.html

Hints:
If a "Virus Warning" says to forward it to everyone you know, it's a HOAX. No responsible person is going to tell you to do that!

If a "Virus Warning" says you will get a virus just by reading the message, it's often a HOAX. You usually get a virus by opening up and executing an e-mail attachment, so if you receive an executable attachment you didn't request, just erase it. Graphics attachments (.gif, .jpg etc. files) are safe, however some viruses are including multiple (sometimes hidden) extensions i.e., something.gif.exe. Do not open such attachments.

If a "Virus Warning" says Microsoft or the FCC issued the warning but doesn't give a link to them so you can get more information or verify it, it's a HOAX. Besides, Microsoft and the FCC don't issue virus warnings.

Other web sites that contain information about hoaxes are:

http://hoaxbusters.ciac.org/

How to Avoid a Virus

For information on REAL viruses and how they are spread, check out:
http://www.symantec.com/avcenter/vinfodb.html

Urban Legends are stories that aren't true, like "Gerber will pay parents $500 as part of a lawsuit settlement" See http://urbanlegends.about.com/library/weekly/aa100197.htm or false warnings like there is a Bill 602P: U.S. Postal Tax on Email, see http://urbanlegends.about.com/library/blemtax2.htm

Read about Urban Legends here:

David Emery's Urban Legends and Folklore

Urban Legends Reference Pages/

 

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Can I get my email from a remote location?

Yes.  Here are a few websites that allow you to read your email from any computer that is connected tot the Internet:

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Shiawassee Regional Chamber of Commerce
215 N. Water Street, Owosso, Michigan  48867  (989)  723-5149  Fax (989) 723-8353

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